We’re delighted to welcome you as a client of My Accountant Friend. This page outlines the key terms of our service and what you can expect from us, as well as what we’ll need from you. Our goal is to make your accounting experience smooth, efficient, and stress-free.
We follow the ethical guidelines set out by the ACCA, AAT and other regulatory bodies and take our professional obligations seriously. Our work together will be based on mutual trust, clarity, and timely communication.
Client Identification & Legal Compliance
As a regulated firm, we are required to comply with UK anti-money laundering regulations. This means we may request ID documents and perform background checks using secure databases. All accountants must comply with the Proceeds of Crime Act 2002, Terrorism Act 2000, and the Money Laundering Regulations 2017.
Fees & Payment Terms
Our fees are based on your agreed service plan. Please review your fee schedule for details. If, at anytime payment is not received, we have full rights to stop any work, suspend our online software and resign as your agent. Any additional work outside of your plan will be charged based on time spent, the level of complexity, and staff expertise.
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Estimates can be provided before we begin any extra work
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Invoices are due upon completion of work or in accordance with your service agreement
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A detailed breakdown of hourly rates is available on request
Final Notes & Confirmation
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This agreement replaces any previous terms we may have had with you
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Either you or we can change or end this arrangement at any time, with written notice
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To confirm your understanding and agreement, we’ll ask you to sign and return a short engagement form
If anything in this agreement doesn’t reflect your understanding or if your circumstances have changed, please contact us right away.